Last updated: 12 January 2026
These Terms of Service ("Terms") govern the provision of services by Blue Moon IT (ABN: 12 159 169 631) ("Blue Moon IT", "we", "us", "our") to you ("Client", "you", "your"). By engaging our services, you agree to be bound by these Terms. These Terms should be read in conjunction with any applicable Service Level Agreement (SLA), proposal, or written agreement.
Blue Moon IT provides IT support, consulting, remote support, onsite services, and related technology services as agreed with the Client. Services may be delivered remotely or onsite depending on the nature of the engagement.
Onsite Services: We provide onsite IT support to homes and small businesses in the NSW South Coast, Illawarra, and Southern Tablelands regions.
Remote Support: Our remote IT support services are available to customers Australia-wide. We can securely connect to your computer from anywhere in Australia to diagnose and resolve technical issues.
Fees for services are charged in accordance with agreed rates, proposals, SLAs, or invoices issued by Blue Moon IT. Unless otherwise stated, all fees are exclusive of GST.
Invoices must be paid by the due date specified. Late payments may result in suspension of services.
Credit card processing fees are payable by the customer and will be added to the final service value. Where a booking, job, or case results in multiple invoices, credit card processing fees will be applied to each applicable invoice or part-service amount paid by credit card.
Credit card processing fees are charged by third-party payment providers and are non-refundable.
Where a refund is issued to a credit card, the refund applies only to the service component of the payment. Credit card processing fees will not be refunded under any circumstances.
Where a refund is issued via bank transfer (EFT), the refund will be for the full invoiced service amount, provided no credit card payment was used for that transaction.
Refunds, where applicable, are assessed on a case-by-case basis in accordance with Australian Consumer Law. No refunds are provided for completed services unless required by law.
Clients must provide accurate information, timely access, and cooperation required to deliver services. Delays caused by lack of access or information may result in additional charges.
To the maximum extent permitted by law, Blue Moon IT is not liable for indirect, incidental, or consequential losses arising from the use of our services.
Blue Moon IT handles personal information in accordance with its Privacy Policy. Data is stored and processed in Australia unless otherwise disclosed.
Either party may terminate services in accordance with any applicable agreement. Outstanding invoices remain payable upon termination.
These Terms are governed by the laws of New South Wales, Australia. Any disputes are subject to the exclusive jurisdiction of New South Wales courts.
Blue Moon IT may update these Terms from time to time. The latest version will always be available on our website.
If you have any questions or concerns about these Terms, please contact us: